About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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4 Reasons to Get the Chase Sapphire Preferred Card – Instead of Sapphire Reserve

Feb 14 2019

If you want Sapphire Reserve, since it’s become so hard to get (both anecdotally, and based on the data Chase has released), the best way to get it can be getting approved for a Sapphire Preferred Card and then asking to product change after a year.

In fact in my opinion there are 4 reasons to choose the Chase Sapphire Preferred Card over Sapphire Reserve in the first place:

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Hotels Want You to Redeem Your Points Because They Make Big Money on Award Guests

Feb 14 2019

At Marriott and Hyatt the payment a hotel gets for your award night is not linked to the number of points you pay.

Most hotels actually want your award business. If you’re taking up a room that would otherwise go empty, it’s pure marginal revenue. And if you’re taking up a room on a night they’re full they get a large payment – generally equal to their average rate for the year, though not as high as the highest rate they might charge on that night. One hotel is even warning members about the impending award chart price increase for the property.

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Here’s What United’s Business Class Soft Product Was Supposed to Be

Feb 14 2019

United Airlines CEO Oscar Munoz took the stage at Gotham Hall in New York nearly 3 years ago. He was new on the job and looking to make a splash advancing the narrative that his airline was turning itself around, righting the ship.

It always seemed clear that United wouldn’t sustain their new inflight offering. Although in some ways I expected that there would be more progress actually rolling out the seats before it was cut back so far.

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Businesses Have Credit Reports Too, Now You Can Check Yours for Free

Businesses have credit profiles, and most small business owners don’t check theirs. Capital One just launched a new service — whether you’re a CapitalOne cardmember or not — called Business CreditWise. It provides access to a company’s credit report with data from LexisNexis Risk Solutions.

The new tool lets business owners access credit details, “correct mistakes and understand what is impacting their overall credit report, free of charge.”

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Hilton CEO: Marriott’s Flubbed Loyalty Efforts are Bringing Him Customers – But He’s Likely Wrong

Feb 14 2019

ilton’s CEO suggests that Marriott’s troubles have been Hilton’s gain.

Hilton CEO Christopher Nassetta said on the company’s earnings call on Wednesday that the Honors program added 14 million new members last year, a 20% increase to a total of 85 million. He attributes that to guests shifting from Marriott. But that’s not at all suggestive of what he thinks it is.

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