About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Thai Airways Bans Fat Passengers and Lap Infants From New Business Class

Mar 18 2018

Thai Airways has myriad inflight products. They’re known for aircraft swaps at the last minute. Although in recent years they’ve tried to rationalize their fleet as part of an effort to stem losses, with the Thai national carrier you never quite know what you’re going to get. One of the things that’s different in the fleet is that the reverse herringbone seat in their Boeing 787-9s. And these seats have seat belts with airbags. They can’t accommodate waists larger than 56 inches, and you cannot add a seat belt extender to them or else the airbag would be misaligned. This size limit also means parents with lap infants can’t sit in these seats. So Thai Airways has banned passengers of a large size and parents with lap infants from the new business class on their…

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United Diverts Flight Because They Put Another Dog on Wrong Plane

Mar 17 2018

Last week United forced a passenger to stow their puppy in an overhead bin, killing it. And then they sent a family dog to Japan by mistake.

United kills more dogs than any other airline, and they lose more dogs than anyone else does too. And whoops they did it again, but they’re going to extreme lengths to limit the PR damage… all without acknowledging they have a problem.

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