Are you one of Marriott CEO Arne Sorenson’s customers making noise around the edges? Have you been unable to redeem your points because of website errors that also conveniently save Marriott costs? Is your Marriott account messed up?
- Stays don’t post
- Points weren’t converted properly from Starwood
- Years of lifetime elite status are missing
Maybe you’ve emailed Marriott, like I have, and gotten no response for months. Or perhaps you’ve called customer service, waited on hold, and gotten absolutely nowhere (or, in the case of one reader, been called a liar).
Seven months since the launch of the new Marriott program members tell me the chain fails to even offer lip service acknowledging their frustrations. That, apparently, changes now.
Alas it’s not a step forward in patronizing customer service but a new lip stick offering they’ve been developing — investing in cosmetics, just as they’ve been investing in branding, all the while devaluing your points.
Beginning today, a limited-edition lipstick exclusively created for Le Méridien will be available on a custom ‘lip service’ menu as part of a suite package at participating hotels in the United States, Canada, Europe and New Caledonia.
Le Meridien Chiang Rai
Some might even be tempted to call it… lipstick on a pig? Seriously you have to wonder about the people who signed off on giving their customers lip service when the chain continues to have such troubles.