Airline Reneges on Promised Denied Boarding Compensation and American’s CEO Gets Pwned

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Doug Parker’s cash flow problem is what will prevent a further stake in China Southern…it’s hard to show value to investors when you’ve already delivered billions of dollars less than your promises.

  2. You couldn’t see this coming? You’ve treated your passengers poorly. Tight seating, lunch trays that fold into customer chest, bathrooms that only a child can fit in, and you don’t know why you are failing. Give the customers what they want and your business will be overflowing. Treat them like cattle and you’re sure to fail. Frequent flyer!

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