Delta calls moving from regular coach to extra legroom coach (“Comfort+”) seats an ‘upgrade’ the way other airlines call coach to business an upgrade.
When you buy a ticket you don’t just assign yourself an extra legroom seat, your upgrade ‘clears’ into the extra legroom section of the plane. This process is going to create a problem on several routes beginning in March.
According to Delta,
Due to technology updates that will temporarily impact specific Delta aircraft, Medallion Members that book a Main Cabin ticket on the below routes will need to manually select their Complimentary Upgrade to Delta Comfort+ (if available) in the seat map during their normal clearance window.
Here are the routes where extra legroom ‘upgrades’ won’t happen automatically:
- Atlanta – Tokyo Narita (effective March 1)
- Minneapolis – Tokyo Haneda (effective March 1)
- Atlanta – Paris Charles de Gaulle (effective March 1)
- Minneapolis – Paris Charles de Gaulle (effective March 1)
- Minneapolis – Seoul Incheon (effective April 1)
- Los Angeles – Sydney (effective April 5)
- Paris Charles de Gaulle – Los Angeles (effective May 24) and Los Angeles – Paris Charles de Gaulle (effective May 25)
All of the affected routes are seeing a change in aircraft type. All but Los Angeles – Paris will be getting Boeing 777-200LR (77L) aircraft. The LAX – Paris route will go from an Airbus A330-300 to a Boeing 777-200.
Diamond and Platinum members are normally eligible for extra legroom seats at booking. If they cannot ‘clear’ into Comfort+ at time of booking they will need to keep checking back manually.
Golds will need to start checking manually 72 hours from travel. Silvers will need to start checking 24 hours out. The upside here for Silver and Gold elites is that those who are proactive may have a better shot at the seats than those who don’t pay attention to the need to go back and select extra legroom seats when eligible.
Delta says that moving elites up to extra legroom coach seats will become automatic again later in the year.
(HT: Traveling for Miles)