Alaska is Surveying Lounge Customers: Should They Partner With American, Delta, or United?

When Alaska Airlines acquired Virgin America — ultimately spending way too much, dragging down their operational and financial performance, and forcing the airline to make product changes in lock step with the rest of the industry (you only get to chart your own path when you’re performing well) — the government required the carrier to drop some of its codesharing with American Airlines.

This led to a further deterioriation of the partnership between Alaska and American, according to some Alaska Airlines executives this was at American’s behest. Outside of flying on the more limited codeshares between the two carriers there are no more reciprocal elite benefits or mileage-earning. There does remain, though, a lounge access agreement and a mileage redemption partnership.

Alaska has historically been a smaller player with operations focused in the Pacific Northwest, in Alaska, and to a lesser extent Los Angeles. Now with Virgin America they’ve picked up strength in the Bay Area especially and are a force in California overall. They’re still a regional West Coast airline, however.

Their strategy has been to partner broadly with airlines around the world. This was mostly concentrated inside of the oneworld and SkyTeam alliances. United and the Star Alliance were their competitors.

Delta though has built up a Seattle hub. Word on the street was that Alaska declined Delta’s overtures of an acquisition. Relations between the two carriers frayed, and with it their partnership. And once Delta left, the airlines heavily influenced by Delta left as well. Air France KLM and Aeromexico are gone as partners.

Alaska Airlines has built up several partners outside of traditional alliances such as Hainan Airlines, Icelandair, Condor, and Emirates. And they’ve deepened relationships with some carriers like Qantas as well.

What’s their path forward? It’s interesting to see the survey that reader Thomas W. shares about what their customers want in airport lounge partnerships.

The airline is having customers compare features and membership price points for combining an Alaska Lounge membership with access to United Clubs, American Airlines Admirals Clubs, and Delta SkyClubs as well as with an unnamed partner lounge network.

Here are 7 of the 8 questions asked: (Click on any of these to expand)

Companies survey things all the time. This doesn’t tell us what’s under consideration other than that Alaska Airlines is at a minimum trying to understand the unique value that their current American lounge relationship has compared to other alternatives, and understand the price members say they’re willing to pay for different options.

Though it’s nice to see them at least thinking outside the box in terms of providing things like premium drinks and paid meals when members access American’s lounges — something American’s own customers don’t get on their domestic travels.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. I got this in my spam folder and it appeared like spam by the senders address so I deleted. Not a good way to send something like this out.

    At the end of the day the AS Lounges are a disaster but then this has been going on for sometime now.

  2. @Gary – I infer the food/beverage options to be what Alaska would have in its own lounges, not what would be available when accessing AA/UA/DL.

    The partner one is the question I have – I wonder if it means lounges from their airline partners like CX/BA (most likely), or if it means a mini-Priority Pass network across cities they fly to?

  3. Gary, what happened to the “One World” announcement ? For me it’s a bad deal,. I much prefer the Star Alliance for international travel as well as lounges. It’s a shame that more than likely it will be One World which for AS flyers is lame for us. More akin to the old NWA deal

  4. “Outside of flying on the more limited codeshares between the two carriers there are no more reciprocal elite benefits or mileage-earning. “

    Mileage earning on Alaska exists on all international AA flights.

  5. The SERIOUS drawback to that survey is the fact there is nowhere to add individual comments. Yes, I know that requires human involvement — oh, no! not that! — but tallying votes for A, B, or C (none of the above) paints a FALSE picture on consumer response.

  6. I don’t understand the relationship as it is with American. American doesn’t fly to my town, but Alaska does. But any time I search for awards from my town I get a “no routes available” message. Why don’t the Alaska connecting flights come up?

  7. It seems difficult to believe that either Alaska or Delta would consider becoming “lounge partners” with each other, since Delta is trying to drive Alaska out of business in Seattle.

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