Air travel brings people together from all sorts of backgrounds and experiences. So there are bound to be cultural clashes. And we’re not just dealing with people, we are also dealing with pets. And we’re dealing with how those people deal with their pets.
Walking through Washington Dulles airport mid-month a passenger in front of me had their dog on a leash. It stopped, did its business, and then they both just kept on going. There was even a pet relief area on the concourse, though admittedly quite a few gates away.
I genuinely wasn’t sure what to do. I was stunned. Naturally I took a photo.
Last year I wrote about a passenger who gave wrong gate information to a woman that refused to clean up after her dog (“[Your] flight got moved to gate 53C. This is the flight to London.”).
And I wrote about a customer service manager who chased down a woman that didn’t clean up after her dog.
I chased her down, stopped in front of her, stopped her in her tracks, and asked her politely to pick up after her dog.
When she replied with, What do you mean?! I might have gotten a little too gruff being a manager and all but snipped back with, “Ma’am, pick up your dog’s poop! NOW!”
She sheepishly went to the restroom (she didn’t carry any bags) to get some towels and clean up.
He wouldn’t allow her to fly because her pet was clearly ‘unwell’ and insisted she pay the pet in cabin fee the next day.
But what should I have done? As a fellow passenger, are we obligated to see something, say something, to keep the terminal clean for fellow passengers? Or do we ignore it and just assume airport employees will clean it up — while a dog’s owner faces no consequences?