In 1874 Stockholm’s Grand Hotel became the first in Europe to change sheets in between guests. Two years ago a Residence Inn in Manhattan was caught not changing the sheets and indeed 3 out of 9 New York hotels that were tested weren’t changing sheets.
That’s gross. So is the Beijing hotel that was caught using the toilet bowl cleaner on the room’s drinking glasses.
On the one hand it’s surprising, but that housekeeping violates brand standards really shouldn’t be. At some properties it’s directed from the top, at other properties it’s failure in monitoring from the top. Either way management is to blame.
It happens everywhere, as the New York sheets example illustrate. Although delivering less than promised value is certainly common in China where I’ve been told about major brand hotels that fill luxury toiletry bottles with cheap replacements — driving down costs, and guest usually don’t know the difference.
There’s a video out of China which has been seen tens of millions of times over the past few days exposing the awful housekeeping practices at 14 hotels including Le Royal Méridien Shanghai; Park Hyatt in Beijing; Waldorf Astoria Shanghai; Ritz-Carlton Shanghai; and even the Aman Summer Palace.
The nearly The 12-minute video, posted online earlier this week, shows workers cleaning bathrooms. In several clips, they can be seen wiping down sinks, coffee cups and glasses with the same used towel. One wipes a glass with the bottom edge of her cleaning uniform.
Some hotels appear to be taking this more seriously than others. I was disappointed to see the Park Hyatt Beijing dismiss this as an isolated incident.
(HT: Travel Gadget Reviews)