Yesterday I wrote about an airline employee printing and selling over $100,000 in travel vouchers.
Last month I covered the United employee who spent a year after he was fired logging into the airline’s terminals around the country and printing meal vouchers. He took over half a million dollars in vouchers and redeemed them for cash through his food truck.
No one is standing by these United computer terminals
Here’s another employee scam that’s come to light: a JetBlue gate agent had people book the cheapest flight available — usually Long Beach to Las Vegas — and then rebooked those passengers for more expensive international travel.
She did this 505 times for more than 100 people between July 1, 2016 and Sept. 27, 2017, treating the customers as though they had missed flights “or experienced a death in the family.” The agent was arrested on Thursday and charged with wire fraud in federal court.
It can be hard enough to get airlines to give you vouchers or rebook you onto a convenient flight alternative. And as it is the vouchers may not even buy you much at the airport and you may get rebooked for travel in the wrong year.
So hopefully whatever security measures airlines put in place in response to these incidents don’t make it harder for customers to get assistance when travel plans go awry. These rogue agents may truly be why we can’t have nice things.