News and notes from around the interweb:
- Airbus customers Emirates and HNA Group working to wriggle out of orders
- Southwest will offer free streaming of inflight movies coming right on the heels of introducing free messaging (American Airlines only said they would offer free texting but didn’t mean it.)
- Wall Street Journal on how your CLV score or customer lifetime value affects the service and offers you receive. You cannot simply check your CLV score, and some version is used by both airlines and credit card issuing banks. Basically this is just how profitable they expect you to be and that can guide the level of investment they’re willing to make dealing with you.
- First class travel through the years from stage coaches to present.
- Eight hours bottle to throttle? Japan Airlines co-pilot arrested for being 10 times the legal limit
- I certainly have my disagreements with American Airlines CEO Doug Parker (I’d be inclined to stay not that he’d even much notice except he does have an opinion of this blog, he thinks it’s weird). I do have to say that he’s the best airline CEO in the business at Halloween.
This year he was both Boy George lip syncing Karma Chameleon with a giant chameleon running around in the background (he says ‘this is how we’re making culture a competitive advantage’). Vice President – Planning Vasu Raja was Michael Jackson. And he moonwalks.