News and notes from around the interweb:
- American Airlines wants to be nice but doesn’t know how
At Delta, flight attendants are more enthusiastic about doing their jobs than at American,” says Gary Leff, who writes the View From the Wing blog about the travel industry and rewards programs.
For two years running, Delta has made it onto Fortune magazine’s “Best Places to Work” list, the only airline to do so in over a decade. Delta leverages employee satisfaction with pay and benefits — American isn’t the only airline where compensation has risen sharply with the industry’s improving financial fortunes in recent years — to reinforce a culture where employees feel they are on what Leff describes as “a mission to do something bigger than themselves.”
…“There is a clear vision, even if not an entirely passenger-friendly vision, at United,” says Leff. “It’s less clear what the vision at American is.”
- Honeymooning couple got drunk and purchased their hotel
- Emotional support squirrel got passenger kicked off a Frontier flight. Frontier bans all rodents from their aircraft, which apparently would even include anthropomorphic flying squirrels.
- Cathay Pacific is testing paid access to business class lounges starting with Manila, Vancouver, and Melbourne and pricing ~ US$75.
Cathay Pacific Business Class Lounge, Singapore
- Canada’s WestJet introduces a new Platinum top elite tier and bans employees in ‘safety sensitive’ roles from using marijuana even though it becomes legal in Canada starting October 17.
- Santorini bans overweight tourists from riding donkeys
- Boeing starts reducing is 737 delivery backlog