However not everyone was able to register for it. William Sanders, the Starwood Lurker, explained that this was intentional:
Just an FYI, members that are part of the control group for this offer are not going to be able to register for it. You can try calling to register, but if the associate doesn’t find the offer on your account, then it won’t be possible to do so.
Marriott reached out to say this information is mistaken, and everyone is supposed to be able to register.
- Plenty of commenters shared that they weren’t able to register, and the explanation of just not being eligible made sense despite the terms and conditions making no mention of this.
- Members were calling Marriott and being told they could not have the promotion added to their account.
The company insisted this shouldn’t be the case. They suggested I tell members to call. But what about members that did call and were told no dice?
Marriott says call centers are supposed to register anyone with a problem and the offer terms say everyone is eligible (unless they are earning miles instead of points).
It appears that Marriott does want to get everyone registered. So if you tried to register online and weren’t able to, call. If you called and were told you couldn’t be registered, e-mail me and include your name, e-mail address attached to your account, and Marriott Rewards number.