Earlier in the week I wrote about how American systematically lists incorrect boarding times on boarding passes for large domestic narrowbody aircraft (Boeing 757, Airbus A321, and Boeing 737s that now have 172 seats crammed in) and for widebodies flying domestic routes.
The airline has known about this problem for years and chosen not to prioritize telling customers the correct time that they’ll be boarding. However American now tells me a fix is in the works and it’s anticipated for November.
I also wrote about how the airline fails to update departure times during delays with any sense of reality.
- In the case of my own experience this week it was assuming 14 minutes on the ground two times in a row for the aircraft I’d be flying, and projecting a departure time that was before my inbound aircraft was even scheduled to arrive.
- Often it’s just pushing out anticipated departure times by ten minutes every time the last delayed departure time comes and goes — over and over, for an hour or two even.
Always-Delayed MD80s are Leaving the Fleet
While I don’t know any plans to improve the efforts of American’s Integrated Operations Center to prioritize better departure time expectations, there is a new effort to improve communications between different parts of the airline to better deal with delays, and hopefully reduce them as well. It’s called ConnectMe, and here’s how it’s being described to employees:
The attempt here seems to be in this first phase to get better information to customers, which is laudable.