On or about August 25 Aeroplan, the frequent flyer program that was spun off from Air Canada that the airline is buying back, began having issues booking award tickets on several Star Alliance partner airlines.
I reached out to Aeroplan to find out why redemption on carriers such as Thai, SAS, ANA, Swiss, and LOT Polish has become unavailable.
ANA First Class
An Aeroplan spokesperson shares only,
[W]e are aware of this issue, which is technical in nature. We want to apologize for any inconvenience this system issue is causing our members. We are working closely with Air Canada and our partners to resolve as quickly as possible.
They haven’t offered a timeline for a solution. Sometimes the ability to book certain awards is brought back quickly and other times it can take a year. Aeroplan does seem to have more issues, more frequently, booking awards than most programs do.
I believe that the issue is technical and have no reason to believe that Aeroplan itself is using this as an opportunity to throttle bookings and hold down costs. Hopefully Aeroplan points become useful again soon.