Coffee, Tea, or Me? One Airline Hires Only Single Women Under 28 as Flight Attendants

There’s a long history of sexualizing flight attendants. It remains a part of the culture in the U.S. but isn’t nearly as overt as it once was. In part that’s because travel is no longer nearly as glamorous, and airlines in the U.S. rarely promote the glamour of most of their travel experience (and when they do it now focuses on product). U.S. culture would no longer be as welcoming of this as it once was either.

In the U.S. National Airlines flight attendants used to ask customers to “fly me.”

Meanwhile Braniff promoted how their flight attendants would ‘strip’ during each trip.

Since Southwest Airlines was based at Love Field in Dallas, they began promoting the ‘love’ theme. LUV is their ticker symbol. In the 1970s flight attendants wore hot pants and gogo boots in a uniform designed by Juanice Muse, the wife of the airline’s first President and CEO.

In fact a Southwest Airlines legal case is the basis for a fundamental precept of employment discrimination law. In the “Love Airlines” case Southwest claimed the right to hire only attractive young women as flight attendants in order to appeal to what was then mostly male business travelers. A federal court determined that the essence of the Southwest Airlines business was transportation not sexual allurement, so their employment policy was illegal sex discrimination. (On the other hand a business that was explicitly sexual in nature could discriminate in this way.)

That doesn’t mean ‘selling’ flight attendants isn’t alive and well in the rest of the world. India-based airline SpiceJet has age, height, weight and marital standards for new flight attendants. (HT: Katherine Fan)

The carrier also insists on “[p]leasing personality with an unblemished complexion and good body language.”

There are no such requirements for female pilots though, something the airline does seem to want.

Criteria like this is far from uncommon in Southeast Asia. Malaysian airline Malindo Air has required potential flight attendants to disrobe in their interviews.


Malindo aircraft takes off at Kota Kinabalu , Copyright: rumandawi / 123RF Stock Photo

According to the airline’s director of public relations, “It is the right of the employer to request potential flight attendants to expose their chests to interviewers.” He also thinks “most airlines do the same” because “cabin crew needed to be presentable.”

  • They must remove their tops (but may leave their bra on) “to see if applicants had visible marks” and if they do, where those marks are on the body. The airline’s uniform is “partially see-throughs” however it includes “a corset inside and if it is covered by the corset, it is okay.”

  • They also must “bare their legs thigh-high” because female uniforms have long slits so “[w]e need to know if there are scars or any marks as you can see their legs when they walk.” But don’t worry,

    “The slit is also tailored in such a manner where it will enable flight attendants to move around easily, especially during an emergency.”

While Islam is the state religion in Malaysia — Malindo Air is based in Petaling Jaya, just outside Kuala Lumpur (and home to some great restaurants) — Malaysia is just south of Vietnam, home to VietJet where the female founder argues flight attendants in bikinis empowers women.

AirAsia by the way tried to recruit women as flight attendants by promising not to make them take off their clothes.

While not nearly as sexualized the appearance of Singapore Airlines flight attendants remains a significant part of the carrier’s brand image. Today at Singapore Airlines each new flight attendant spends one and a half days of their training on hair and makeup. They receive a grooming card that doesn’t just outline the (limited) range of choices a Singapore flight attendant has, the card indicates which of those choices is acceptable for the individual flight attendant.

There are 5 approved hairstyles for women, but each woman is told which ones she is allowed to use. There are specific colors for their makeup, and they may be given only one or — if they’re ‘more advanced’ or experienced in making themselves up — two they are allowed to use personally.

After the first day of training some women will spend up to 4 hours getting ready for class, to ensure they look perfect. The standards are new to them and they’re obviously trying to impress during training. I’m told that on average a woman may take an hour doing her hair and makeup for a flight.

Explicit sexualization alone doesn’t drive airline success. Hooters Air went out of business. Something about hubbing in Myrtle Beach, South Carolina.

Nonetheless a glamorous image can project quality and attention to detail, not something US airlines are known for though something Delta claims to strive for. There’s a line and a balance, I think, that I’m not qualified to draw beyond Potter Stewarts admonition that one knows it when they see it.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Surely Singapore Air has similar qualifications for the men and women they hire, even if the airline doesn’t officially publish such guidelines.

  2. Singapore Airlines male flight crew have guidelines as well. The uniform has to be worn a certain way. The shoes have to be tied a certain way.

    The hairstyles that is chosen for you vary from slickback, comb over, etc.

  3. It’s totally the women’s choice whether or not to work for the airline. They are aware of what will be expected of them.

  4. @tommyleo Generally, it’s fair to say that new air-crew staff tend to be young and unmarried when getting into this career path.. SQ does support crew in getting married and raising families; indeed, married crew leave their jobs for a few years to be with children, and some return to their jobs. A family friend is married to an SQ pilot, and I’ve met several crew who have returned to their careers after taking a break. I trust that clarifies your misconception of SQ’s policy…

  5. What’s next.. An article about a restaurant hiring girls who look like their models and wear short skirts?

    No one is forcing them to work for the,. Quit thos SJW angle and stick to what you do best, which is reviewing hotels and airlines.

  6. What a repulsive airline. First they name their inflight entertainment system after a racist slur used against Latinos and now this?

  7. I hope whatever government in any country that a sexually discriminating airline operates in fines the hell out of airlines that practices it. Companies have way too much control over the individual and “controlling their image” is not an excuse to treat humans like objects. Of course, the pro-business capitalists will cry about how businesses should have unlimited license to do anything they want while ignoring the enormously lopsided leverage businesses already have over the citizen. Those people truly believe in profits over people.

  8. What is the point of this article? You don’t make any rational points based on data and arrive at no actionable conclusion or even highlight a trend. Dude you are like all over the place with your writing. We get it that this is a hobby etc, but seriously.

  9. JAL doesn’t seem to hire male cabin crew…. at least I’ve never seen any on my long-haul flights

  10. It’s important not to project our ideological views on other cultures who have different, non-western social values. We don’t think of any of our airlines here in the U.S. as our “national” carrier, but many international airlines are, and work hard to project a representative image for their country, and even their culture.

    Having said that, if it’s offensive to you, you don’t have to patronize them. I, for one, wish American carriers had requirements that project a positive image for our country (not just physical but also overall pleasant demeanor).

  11. A few years back there was a small regional airline in SE Asia that only hired transgender for their inflight. Doubt if they’re still around.

  12. An airline, or any company, can do whatever they want to attract customers as long as it is legal in that country. Some countries have different customs and value systems than others and to apply your own values to other places is just plain ignorant. What’s right in one place might not be in another.
    It’s called the world for a reason and ultimately the consumer has the final say about success or failure in any business.

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