Since announcing the new Marriott program in April there’s been inconsistent information about breakfast, about lounge access, and about redemptions for Starwood properties that previously charged double points compared to the standard award chart.
The whole thing seemed rushed. Indeed, Marriott first talked about an August 1 launch for the program — an arbitrary date during the year if there ever was one — and pushed that back to August 18.
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Still they haven’t been ready for prime time for instance they haven’t shared what would happen with travel packages redeemed prior to the start of the new program but where award certificates hadn’t yet been used for a reservation. And they hadn’t even published the terms and conditions for the new program.
Program members haven’t even been given the rules for how the new program, launching in a week, will work. How exactly are they supposed to be governed by those rules?
Here’s the full leaked document:
Since the terms haven’t been formally announced it is possible some of the language could change prior to going into effect August 18.