News and notes from around the interweb:
- Delta opposes the state of Georgia taking over the highly corrupt Atlanta airport. I imagine they prefer controlling the airport themselves.
- Two years ago Starbucks moved to a revenue-based rewards system devaluing their program. At the same time they gamify it with bonuses and they tout the move as having been a huge success motivating customers. Now they’re going to update the program again in 2019 offering ‘more choice around redemptions and payment’ driving 1-2 points of same store growth in the U.S. I don’t expect this uninteresting program to get better.
- Air Canada sees itself as offering a more premium product than WestJet and than its US major airline rivals. They want US customers to connect one-stop to Europe and Asia via Canada, and while most Americans don’t naturally think of i, it’s actually not a bad value proposition. So unlike some US airlines they’re doubling down on seat back entertainment and first run content – including on regional jets – rather than getting rid of these screens.
- Airlines can put a lot of information about you on flight attendant tablets — is it creepy?
- Aeroflot Bonus is introducing additional upgrade vouchers for Gold and Platinum members
- Virgin Atlantic promises to honor mistake fares (since British Airways is in the news for their unwillingness to do so). Of course this promise won’t be enforceable… (HT: Loyalty Lobby)