How Not to Be a Jerk at 30,000 Feet and American Wants More Basic Economy

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. In re: AA’s rollout of Basic Economy . . . just one more reason for NOT flying AA.

  2. @anon the ground staff presumably … unless the mess was made on the current flight, it should be cleaned on the ground

  3. I don’t understand hotel companies’ obsession with lobbies. I have zero desire to spend time in a hotel lobby beyond check in/out.

  4. I have to talk to Mr. Isom. We need to stop doing this in drips and drabs and move directly to the end state. I thought I was clear, we need to have 2 cabins: business and basic economy, preferably with a wall and an armored door between them.

  5. “Basic economy is a way of making the product worse on the bet that customers will spend more money to avoid it.”
    Sneaky, sneaky AA.
    This is almost the same as when restaurants hope you’ll choose the cheaper meal that gives them the higher profit margin.

  6. @Dug Parker. Dug, we really need to focus on buying only planes that have that second entrance as well. Keep the Basics in their place.

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