On Friday’s Singapore Airlines flight SQ516 from Singapore to Kolkata, India was delayed four hours due to non-working air conditioning onboard. But apparently crew didn’t keep passengers informed about what was wrong or what it looked like to fix the aircraft.
There weren’t any refreshments served during the delay that stretched as long as the block time for this four-times weekly Airbus A330. Allegedly sick passengers were refused water.
As passengers voiced their frustration, Singapore crew threatened them with arrest. It’s not only in the U.S. that airline crew turn customer service problems into law enforcement problems.
“When we confronted the cabin crew, they had no answers, rudely shut us up, threatened to call the cops to arrest us, and said “we are in the same situation as you are, don’t ask us, we don’t know anything”.”
… “The airline didn’t let anybody go. We were being treated like prisoners, being asked to sit in our seats and wear our seatbelts. They told us if we were going to offload ourselves then we wouldn’t be allowed back in and they would put us on another plane which was two days later and they wouldn’t compensate us for any of it.”
Singapore Airlines now apologizes.
(HT: Loyalty Lobby)