A woman admits to saying something nasty to an American Airlines call center agent.
She left items on a plane, and was hoping to talk to someone at the airport, but was frustrated by the agent on the phone directing her to file a claim online (“I did say a not nice thing to him as I was hanging up the phone.”)
It all started with a trip from Boston to Miami on American Airlines in February. Margolis, her husband and kids were going on a cruise for her son’s Bar Mitzvah, but they accidentally left a garment bag with her son’s suit for the big event and her daughter’s dress on the airplane.
One minute after she got off the phone with the American Airlines agent she received a text. She complained to the airline, they investigated speaking to the agent, she got another text.
The woman posted the text exchange publicly to her Facebook exchange. I’ve redacted the phone number the texts came from as well as some of the language.
American casts doubt on the story. They say the agent in question was immediately on another call after the one in question (though presumably they could text and talk at the same time). The text came from an area code tied to Winston-Salem, North Carolina, though the call was handled in Phoenix and went to a supervisor in Raleigh-Durham. Of course I have a Northern Virginia cell phone number and I live in Austin.
The airline says they couldn’t trace the number. No one answered when the media called. The phone’s voicemail doesn’t identify its owner. None of this is dispositive.