On the Spot Fines for Drunk Passengers and Cheaper Awards for Infants

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Oscar Munoz “announces” the Polaris product with a grand party, then goes “de nada” when the rollout stalls.

    Scott Kirby “announces” the new employee incentive strategy, then loses his voice (and cajones) when the program needs to be scuttled.

    Both “executives” have apparently flown to Florida, sticking their heads into the sand outside Oscar’s casita.

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