brightstar100 flew British Airways first class from Sydney to Singapore and reports that crew left a note for the flight attendants who would be working the ongoing Singapore to London segment.
He read the note as he got off the aircraft. It detailed “service failings onboard owing to things not being loaded / insufficient supplies” and indeed he didn’t get his first choice of wine because there was only one bottle of it catered. At the end of the note they wrote, “Great group of passengers, we did our best with the limited resources we had.”
Now British Airways service is mixed, both literally and figuratively. Flight attendants are broken up into two groups — “Worldwide” fleet are longer tenured flight attendants, and “Mixed fleet” are the newer hires that are paid less. I find Mixed Fleet crews try harder and provide better service. Some routes are flown by one flight attendant group, and some routes by the other.
However both groups are given the same limited product to work with. British Airways first class is nice enough, complaints about any first class product are truly ‘first world problems’ in the extreme. And British Airways first class is better than British Airways business class, which is truly an uncompetitive product. Coming up with airlines that British Airways is better than in business class requires naming some of the worst airlines in the world.
Nonetheless where airlines with first class frequently offer seats with doors, where Delta and Qatar do this even in business class, and where even BA’s joint venture partner American Airlines offers direct aisle access in business, British Airways first class offers a decidedly business class hard product, decent but uninspired soft product, and seemingly not enough of it.