A mother and child were seated towards the back of economy in window seat 35L of American Airlines flight AA126 from Hong Kong to Dallas Fort Worth yesterday.
After touchdown 53 minutes early “an entire ceiling panel, including a tank full of oxygen, fell” on the one year old sitting on his mother’s lap. It hit him in the head.
She says that she flagged this for a flight attendant who directed the family to “wait for a gate agent to document the incident” but no one met them at the gate. They waited and waited until the captain came off the plane (who apologized)
They finally went to customer service where they spent an hour and a half. Needless to say the mother is not happy though apparently her child is fine.
American Airlines says “flight attendants offered to request medical personnel meet the aircraft upon arrival at the gate, but that request was declined” and that their “customer relations team is in the process of reaching out to Mrs. Zanone to offer additional support and obtain details of what transpired” in the incident.
The aircraft was repaired and four hours later took off for São Paulo.
(HT: Mommy Points)