Delta made some changes to the elite qualifying miles you earn flying Aeromexico effective for travel April 1 onward.
Discounted business class fares (C, D, I) will earn 150% of flown miles as elite qualifying miles — instead of 200%. (HT: One Mile at a Time)
Delta did publish the changes on their website which is more than they do when they change award redemption prices.
However they didn’t exactly notify customers who bought tickets and would earn less. And they made the change retroactive — tickets purchased prior to April 1 would still earn the lower April 1 onward mileage.
- Delta owns a stake in Aeromexico, this isn’t one of their partners which is more loosely tied. We ought to be able to rely on the earnings chart they publish.
- Delta’s elite frequent flyers choose to fly on Delta partners rather than competitors because of SkyMiles earning. Changing earning after they’ve purchased their tickets is unreasonable at best.
- It’s not like customers can just refund most discounted fares and buy on another airline. They may have chosen to spend more money to stick with one of Delta’s partners, and now they’re paying more without the expected benefit. Or even if they could get a refund, fares may have gone up since the time of the original purchase.
Copyright: noratm / 123RF Stock Photo
Delta seems to have heard an outcry from their customers because they’ve updated the post-April 1 earning chart for Aeromexico to say that the old earnings rate will be honored for tickets purchased before the change is published. (HT: @KendallRissela2)
In cases where these changes result in a loss of MQMs for tickets booked prior to 3/27/18 and flown on or after 4/1/18, customers may request mileage credit through the Mileage Request Form after all travel on a given ticket is completed.
But note that customers have to request the extra elite qualifying mileage. So it’s only savvy customers ‘in the know’ who realize they’ve earned fewer miles, and know to ask for the difference, that will get what was originally promised to them.
The right thing to do would be to credit the miles that were offered at the time of purchase, to do it automatically, and not to do it only for the customers who read blogs or revisit the fine print and only upon request.