Josh Schlaich got a call from an out of service number letting him know his dog — sent to him by a breeder — wasn’t going to make it. He called Delta several times to find out what happened and he was “hung up on.”
The voicemail said,
Hey, just wanted to let you know the dog’s flight has been delayed and the dog is going to stay the night here. …Here’s the number of a person who’s going to take care of it, his name is Chris. You need to call them if you want anymore information, thanks, bye.’
The dog was boarded for the night. The new flight arrived. And he was given the wrong dog.
It turns out that two puppies — littermates, actually — were shipped via Minneapolis to Boise on Saturday.
- They were re-routed via Detroit.
- They were separated.
- One puppy went to Boise, the other went to Los Angeles or Las Vegas and then sent through a connection via Salt Lake City. It was crated over two days. The dog’s new owner said,
We didn’t really know how it would be taken care of at the boarding facility. The dog has been in a crate for two days and it’s an 8-week-old puppy.
According to Delta “We know pets are important members of the family and apologize for the delayed shipment of a dog, which is now in the hands of its owner, after it was routed to the wrong destination.” They’ve refunded the dog’s shipping cost, as though that somehow makes up for the ordeal.
Although United is statistically much worse, their PR team is probably cheering that they can now say “it’s not just us.”