United Gate Agent Gives Passengers a Great Pregame Speech

Yesterday morning a United gate agent in Atlanta ‘sounds like a coach’ giving a pregame speech commends his team passengers for making it to the plane on time. “You’re here, you’re on time. I’m commending you for it. I’m high-fiving you for it,” he says.

But he warns everyone, they may be tempted to go get breakfast at the nearby bagel place. “Goldberg’s have lethargic lines,” he says. “They don’t move as quick as they should this time of the morning.”

He recalls two days ago someone missing their flight “over a bagel.” So “if you’re one of those who wants to step away and get a bagel, fine. If you don’t have your bagel by 5.40, come to the gate and board.”

After all — “they got bagels in Newark” where the flight was headed. And he leaves it unsaid that the bagels there are going to be better.

He does say that the door will be closed — for a 6:00 a.m. flight — at 5:40. United requires passengers to be onboard a domestic flight 15 minutes prior to departure, and the gate agent quickly corrects himself with 5:45.

Here’s our hero, dropping a little wisdom on passengers who may not be familiar with the airline’s push for “D0” or pushing back exactly on time.

(HT: Chris Matyszczyk)

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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