Dan R. emails about a phone call his wife received. She was told she had 50,000 American AAdvantage miles expiring but she could extend them for a year for $100, payable by credit card over the phone.
Now, when you extend the validity of American Airlines AAdvantage miles they’re good for an additional 18 months — not just a year. And aside from AAdvantage not generally calling you about expiring miles, this person hasn’t had activity with American since 2010. Their miles are long gone.
She’s not the first to report a call like this.
Neighbor had an urgent message about her American miles which would expire in four days. If she calls an 866 number she can pay $150 to stop the expiration. Otherwise could cost up to $900. Message states she has 105,922 AA miles.
In fact, she has way more miles and regularly uses [American Airlines] flights, most recently a week ago. Also has an Citi [American Airlines] credit card in regular use.
Make sure that the information you’re getting on the phone is accurate. Verify that the phone number belongs to the loyalty program in question. Don’t just give your credit card number for payment because someone scares you into urgent action — the price goes up tomorrow! — that’s not how these things work.