A father and daughter were traveling from Toronto to London. The 14 year old girl is quadriplegic and has cerebral palsy. They had gone to Canada to watch ice hockey after her deep brain stimulation treatments.
At the airport staff dropped her wheelchair and broke it.
The damage meant quadriplegic Bethany, who also has Cerebral Palsy, couldn’t reach the joystick she needs to move the chair around as the arm was shattered and dragging on the ground.
The girl’s father says British Airways told him as a result he’d “pay for a porter if he wanted assistance getting through Heathrow’s Terminal Five.” He’d have to “push daughter Bethany, two large cases and their hand luggage alone after they landed in England.”
London Heathrow Terminal 5
According to British Airways, “We work extremely hard to provide customers with individual needs with the help and assistance they require during their journey.” Ahem. They say they’re “in the process” of getting the wheelchair repaired.
When the family got home they managed to provide a temporary fix to the wheelchair with £65 in nuts and bolts so she could go to school.
(HT: Ryan Boyd)