United Pilot Flies to San Francisco, Hand Delivers Lost Engagement Ring

Brit Morin lost her wedding/engagement ring on a United flight last week on United flight 1908 from Newark to Jackson Hole, Wyoming.

The ring was found. And more importantly it wasn’t kept and pawned or auctioned off on eBay, it was given to a pilot headed for San Francisco so that they could return the rings to Brit.

United’s pilot hand delivered the ring, along with a note:

So happy I was able to return this ring to you. From day to day, I take pride in getting passengers from point A to point B safely and on time. Today I’m happy to be able to be part of a team focused on making just one individual happy (you!). Congratulations on your engagement! From all of us at United Airlines!

Captain Jim Mooney

The cynic in me wonders why she took off her ring during the flight. She did, that was a mistake, but United made sure it didn’t cost her. Thanks from all of us, Captain Mooney (and your colleagues), for going the extra mile for a customer.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. The cynic in you should realize that hand/foot swelling is exceedingly common on flights, making wearing a wedding band uncomfortable for some people.

  2. We need more details to this happy story – how did United identify her? Did she report it to the Lost and Found once she arrived Jackson Hole?

    In any case, in today’s society we need a lot more of such good deeds – to restore our faith in kindness and humanity.

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