When confirmed suite upgrades were introduced they were awarded at the beginning of an elite year, expired after 12 months, but could be applied to future reservations after their expiration date as long as they were confirmed prior to expiration.
Then with the new CRM Hyatt implemented a consequence was that suite upgrades expired 12 months after being awarded without the ability to apply them to future reservations.
Park Hyatt Vendome Paris
When Hyatt announced their World of Hyatt elite program changes I identified a rather perverse incentive they were creating on day one. Since suite upgrades are awarded to top tier elites when qualifying for status, and they expire 12 months from when they’re awarded, it can make sense to avoid staying at Hyatt and put off requalfying in order to have later-expiring upgrades to use.
I was in exactly that position in the fall and slowed down my Hyatt stays.
Reader Drew is in that position already in 2018,
Quick question as to your prediction for the way WOH goes with respect to Globalist confirmed suite upgrades. I am now officially in the odd position of being very close to requalifying for Globalist already this year. However, I have a substantial Asia vacation planned in the Summer of 2019 and want to have some confirmed suits upgrades available at that time.
My question – should I just delay requalification, or should I gamble and hope Hyatt changes a frankly dumb policy, similar to the way they credited 2017 award stays recently?
Andaz 5th Avenue
I think that Hyatt ought to fix this. And I think that the program’s leadership is aware of the issue. They may fix it at some point, but if they do there’s no reason to think it happens retroactively for already-awarded suite upgrades. Again they might, but I wouldn’t bank on it.
Meanwhile I faced the situation myself again last week. With Hyatt retroactively counting last year’s award nights towards status and for 70, 80, 90, and 100 night bonuses I earned a choice of an additional suite upgrade or 10,000 points. I didn’t get the email though, it turned out that my email address somehow went inactive in Hyatt’s database. So I asked my Hyatt Concierge whether it was possible for them to select the suite upgrade for me?
Park Hyatt Chennai
I didn’t want them to do it, I wanted to know if they were able to do it. But I wasn’t clear enough. They went ahead and applied the suite upgrade when I wanted to have them do it in 90 days. You have 90 days to make your selection of points or a suite upgrade, and the suite upgrades expire 12 months from when they’re credited to your account. I didn’t have an immediate need for the upgrade, and I wanted the flexibiltiy to use it later. When I pointed out that I hadn’t intended for them to make the selection I got a ‘too bad, so sad’ note back, that it’s not possible to undo it. Once selected it’s selected and it didn’t matter that I hadn’t wanted to select it yet.
Awarding confirmed suite upgrades when a member qualifies or selects suites for a threshold bonus makes sense, but penalizing early qualifiers with earlier expiration doesn’t make sense.