I didn’t used to tip Uber drivers in cash. Much of the value add of the platform was its seamlessness. Tap a button, there’s your ride get in get out. No messy transaction to deal with. I even have to remind myself to pay when taking a taxi.
I hate tipping, but here are my 5 simple rules for it.
Uber added tipping to their app and the company’s new CEO says you should tip drivers aggressively. He even says your rider rating can suffer if you don’t, which isn’t true, and you probably shouldn’t care about your rating anyway unless it’s really bad such that you’re in danger of being banned from Uber. (Drivers can now leave narrative feedback on you, too, not just rate you with a number.)
In-app tipping is far better than cash, anyway, it’s more convenient for riders and you avoid the problem of scantily clad women stealing Uber driver tips.
It turns out though that there are limits on how much you can tip through the app.
Uber confirmed to CNET it does have a limit to safeguard against “fat fingers.” You know the problem: You want to tip $10 but accidently type $100 or $1,000. This way, you won’t have to go through the pain and hassle of getting your money back.
Uber’s tipping limit is “200 percent of the total, up to $100,” a company spokesman says. That lets a passenger, say, tip $50 on a $25 fare. “Of course, riders are free to tip additional amounts in cash if they’d like.”
Airlines have mistake fares, it used to happen more often than it does today precisely because there are now controls on accidentally dropping a few zeroes from a price. Uber does the same thing, and Uber riders are far more likely to be drunk or distracting than airline pricing analysts.
Lyft takes a similar approach, “limit[ing] gratuities to $50 or 200 percent of the cost of the ride, whichever is lower.”