News and notes from around the interweb:
- Death spiral: The American Express ‘coalition loyalty program’ Plenti is now losing Macys as a partner.
- Consumers book hotels through OTAs like Expedia because they trust that they’re getting the best guidance on what hotel to book — they see all their choices, not just a single chain, and metasearch OTAs give them prices from various sites not just one. Direct booking rates aren’t OTA killers because consumers don’t know that they want to stay at a Hilton or a Marriott when they begin their search, and they still feel they need to shop around for best pricing (after all best rate guarantees are mostly bull.
Expedia Dancers Flickr: Juggernautco
- Nepal is looking to work with Lufthnasa to turn around its national airline.
- Mexico is sucking up to President Trump by being open to placing air marshals on US-bound flights even though the air marshal program is a useless pathetic joke.
- Do market conditions warrant Marriott’s commission cuts?
- Emirates first class flight attendant standards. Not surprising, I’m blown away by the rigorous service training Singapore Airlines flight attendants receive though the grooming standards make me slightly uncomfortable.