A year ago the Hilton San Francisco Union Square double charged guests checking out on a single day. A few days later they corrected the problem by double-refunding guest credit cards. So those guests weren’t charged for their stay.
These two countervailing errors, generating four credit card transactions, sat for a year. Then a full year later Hilton charged everyone’s cards again. (Their credit card processor sent letters to guests letting them know they had done so.)
I occasionally find hotels charging me for things I didn’t ‘buy’ during my stay so while I don’t always visit the desk at check-out I do always make sure to get an electronic copy of my folio so I can review it.
A real pet peeve of mine is hotels charging my card for things after closing out my folio usually that happens with no communication at all, and after I’ve turned in my expense report for the trip at work. Plus we’re talking about charges for expenses which occurred in a different tax year.
Credit: Hilton San Francisco Union Square
A year and a half ago I wrote about the Hyatt Place Chicago Downtown The Loop charging my card after six months. I felt that in that case I owed the money so I should pay the money. However good luck if you’re a business traveler getting your employer to reimburse something like that. The hotel screwed up and it’s an inconvenience to the guest I think something like charging a card after a year ought to be accompanied by a goodwill gesture of some sort.
In contrast some of my readers tell me that anything over 30 or 60 days should just be eaten by the vendor, while others believe a hotel ought to be able to avail themselves of whatever the full legally permissible time period is in their state.
What do you think — is charging customers for a stay two weeks beyond a year after that stay occurred reasonable? Does Hilton owe its guests anything if it’s going to do this?