As I wrote at the time this wasn’t a fare where you were guaranteed to travel, suggesting that Air France could suffer some ‘sellers remorse’. And indeed that appears to be the case.
- First we started to see reservations booked directly on the Air France website cancelled
- Then we started to see reservations booked via other channels cancelled
- Although some readers report their reservations are still intact
Copyright: radututa / 123RF Stock Photo
The US Department of Transportation has said they will no longer enforce their rules (which are still on the books) requiring airlines to honor all fares that they sell. However customers need to be made whole for expenses they incur in reliance on those fares.
I’ve written that airlines shouldn’t have to honor mistake fares under a certain set of conditions. Generally consumers can cancel reservations within 24 hours, and airlines ought to be able to do the same if they can demonstrate and certify an actual obvious and egregious mistake and they communicate the cancellation promptly.
Here Air France appears to have acted quickly in the majority of cases but has yet to actually notify customers. That’s understandable if tickets were booked through an online travel agency, the OTA would need to notify customers who do not have a Flying Blue number in their reservation, Air France may not have contact information for the customer. But for those who booked direct, the lack of an email sent contemporaneously with cancellation ought to be considered unacceptable.
If you made a booking, where did you make your booking and is your reservation still intact or was it cancelled? Have you heard anything about the cancellation, or are you just unable to pull up reservation details online?