This week Swiss made first class award space broadly available. Usually Swiss first class awards are offered only to Miles & More elite members, but a couple of times recently they’ve opened these seats to partner members who have had no issues with their bookings or travel.
However this time it appears reservations have been cancelled, and it’s been tough getting answers about what’s going on. Some readers report Swiss telling them they didn’t cancel. Aeroplan says they didn’t do it.
Make no mistake this was not a mistake fare, members booked award tickets at the published price for the route and cabin. The US Department of Transportation requires airlines to honor tickets purchased, though in the case of mistake fares has said they won’t enforce their published regulations provided that the airline cancelling cover any costs the passenger incurred in reliance on the booking.
Personally I’m giving them until the beginning of the week since cancellations happened at the end of the week and there’s likely little they can manage over the weekend. That’s what they’re asking for. And they assure they are very unhappy.
Here’s what Aeroplan tells me:
I can assure you that we are not pleased with the situation.
Our members are our priority and Aeroplan will assist affected passengers. We are investigating the situation as to what exactly happened and why these reservations were cancelled. Working with Swiss and Air Canada, we should know more about that early next week.
So for those readers who booked these awards, let’s hang tight until the beginning of the week to see what they work out.