On a British Airways flight from London to Las Vegas earlier this month the plane’s speakers reportedly buzzed for five minutes every 15 minutes. One passenger described it as “ten hours of hell basically.”
It is understood that the noise was caused by an oxygen mask that accidentally fell from the ceiling and remained down the entire flight.
@British_Airways disaster of a flight on 26/10 from Heathrow to Las Vegas. From masks falling to almost constant noise, noise video available. Over 7 days and no response to my complaint….shocking!! pic.twitter.com/RFxyZDYRDc
— Nicole Lightbody (@NicoleLightbody) November 14, 2017
Recordings of the buzzing or humming sound were shared through social media. Complaining customers were given a £20 credit towards future British Airways travel. British Airways considers the matter closed,
We apologised for a temporary issue with our public announcement system that affected a small number of customers on a flight last month which was quickly resolved.
— Shona Lightbody (@Shona2607) November 15, 2017
I wonder if ba staff would “enjoy the flight’ with this noise for 10 hrs,horrendous. Complaint has bn made n awaiting reply pic.twitter.com/MvYyLTw3lv
— Shona Lightbody (@Shona2607) November 16, 2017
It’s incredibly frustrating as a passenger, coach is hard enough to endure without the kind of persistent noise you’d figure suspected terrorists would be subjected to at Guantanamo Bay trying to get them to talk. On the other hand if the captain deems it safe to continue to fly, should they really divert and inconvenience everyone? (It’s interesting what British Airways pilots will divert over.)
Since they pushed through, and made travel miserable, the real problem here is the compensation. Customers paid for travel which is assumed not to have persistent buzzing over the course of hours. They didn’t get that. And twenty pounds is hardly the difference in value between the two experiences.