American Airlines same day change and standby is finally available through the airline’s mobile app. That’s great to see.
An airline spokesperson tells me,
It is native within the app if you’re traveling alone and are an elite, flying in first class, or on a Y fare. Multiple passengers traveling in a PNR and non-elites are directed to aa.com (still within the app) and they don’t need to login again.
Now that the things which are seemingly most important to the airline — things which extract more revenue from customers like Basic Economy, and which save the airline money like devaluing their miles or limiting the number of flights you can have in an award — have been accomplished, they can turn to things which make the travel experience better.
So it’s nice to see the airline making progress on their technology. Over the summer they improved baggage tracking and notification in the app. Buying tickets still isn’t truly native in the app, though it is improved. I think it’s important to make it a priority to print the correct boarding times on tickets, and display them in the app and on airport screens. Currently large narrowbodies (A321s and 757s) board 35 minutes prior to departure but American hasn’t updated the IT for this and still tells customers they board 30 minutes out.