Internal Update on American’s Catering Mess at LAX

A week and a half ago American Airlines suspended most of their catering at LAX after trace amounts of listeria was found at Gate Gourmet, which catered most of their flights (along with Delta, and several international airlines).

That’s a smart precaution to take, but it created big operational problems. For a few days it’s meant double catering some flights into Los Angeles so there’d be food and beverages for flights out of LA. It’s meant providing food for passengers to bring onboard. And they’ve been transitioning to other caterers as much as possible to bring back meal services for flights.

Via the Forward Cabin here’s the internal update on their progress:

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Flying tomorrow 737-800 LAX-ATL. Inbound plane is BOS-LAX so I assume nuttin’ onboard lol. just got a $50 email voucher.

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