Marriott Family Lawsuit and Big Amex Hotel Rebate

News and notes from around the interweb:

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »


  1. Regarding the maid article, I don’t need my room cleaned every day.

    What’s the best way to make their job easier — have them skip cleaning entirely, or does that just mean they do another room as part of their quota? Have them just do one light thing, like change towels?

  2. Re the maid article, 15 to 20 rooms per day is what a room attendant can make in a 8 hour shift. A lot of it boils down to the fact that management is not taking the time to get to know their staff. At a luxury hotel I worked at, the lady room attendants would insist on doing as many rooms as the gentlemen, as they wanted to show that they were equal to the men. This hotel was in India.

  3. Given what little information exists in the public domain, it’s hard to say if Bill and Richard Marriott retaliated against John Marriott for reasons grounded in religious belief. (If they did, they’re hypocrites, or at least inconsistent, as they control a business that makes significant $$ globally from prostitution- and extramarital-affair-related patronage. But I digress.) John stopped being the golden child long before his divorce. Also, money seems to trump morals in the Marriott empire. Marriott Hotels didn’t get rid of in-room porn until it stopped being profitable. (Sorry, digressing again.)

    I think the more interesting story is the fiduciary-duty argument and what it could mean for Marriott family control. Just look at the havoc Liesel Pritzker wreaked on the Hyatt empire….

Leave a Reply

Your email address will not be published. Required fields are marked *