When a BA Pilot Was Nearly Sucked Out of a Plane and New United Boarding Process

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Just flew United from IAD to SMF and the economy seats were so close together, it became Claustrophobic and I just could not get comfortable. I’m 5’ – 10” and I saw one passenger who was 6’ – 7” get up many times to stretch, as I’m sure he could not get comfortable with his size. This was the worst, most uncomfortable flight I’ve ever taken. I will avoid United 737’s if I can. They (United) could care less about the comfort of their economy passengers with this design configuration.

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