Woman Needed 2 Years of Complex Dental Surgery After Eating on Delta

Delta’s meal service can be reasonably good, at least compared to their US airline peers. Airline caterers don’t always operate in the best conditions or with the best quality control.

When needles were reportedly found in sandwiches on a Delta flight in 2012 I told CNN it wouldn’t change my approach to eating on planes and indeed I’ve found things in my food in restaurants too.

A woman flying Delta’s now-discontinued Istanbul – New York JFK flight says she bit into a pebble in the eggplant dipping sauce she was served with pita bread and “obliterated” a bottom tooth.

She says it left an exposed nerve and when she screamed in pain flight attendants rushed to her aide — but she claims they offered her a mere $80 worth of airline miles for her troubles.

The woman says she underwent 2 years of “complex dental restoration,” and claims Delta’s refused to compensate her.

What’s notable here to me is the modest response from Delta to the incident.

Let’s assume the ‘$80’ worth of SkyMiles Delta offered her as compensation was 8000 miles. She wants, then, one meelyun miles or enough to travel to Europe roundtrip in business class on a partner with a domestic connecting flight. Because her lawsuit asks for $9999.99.

(HT: Point Me to the Plane)

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. “2 years of complex dental….” I have had root canals and implants never took even near that long and was not complex…

  2. Its very wrong the airlines should improve their services and it can only possible when these airlines change the quality control manager because its a total responsibility of quality assurance and i totally agree with you but i want to share my experience i visited lot of countries by using different airlines but according to me Emirates airline is best of all time.

  3. And to think, I stopped eating the in-air meals the airlines provide due to their pricing choices! The snack boxes usually have better choices for the price any. 🙂

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