air berlin topbonus Suspends Mileage Earning and Redemption. But Why?

Air Canada and Aeroplan are separate companies, and in 2020 Air Canada is going to go its separate way. Aeroplan is losing its airline.


Copyright: ronniechua / 123RF Stock Photo

oneworld member air berlin is in bankruptcy and received a loan guarantee from the German government to keep operating. Its frequent flyer program topbonus is also a separate company, and if air berlin goes out of business (selling off pieces of the airline, a reasonably likely scenario) it too will lose its airline.

The topbonus program isn’t in bankruptcy. But it has announced a suspension of both mileage accrual and redemption. (HT: Jeff F.)

Etihad was limited by foreign ownership rules how much of air berlin it could own. But both to provide additional cash to the airline, and to exercise additional control, the frequent flyer program was spun off and Etihad took a majority stake. Frequent flyer programs aren’t subject to the same foreign ownership rules as airlines.

With air berlin losing billions of dollars, on top of Etihad vassal state Alitalia which is being auctioned off, the strategy of investing in failing foreign airlines to turn them around and funnel their traffic through Abu Dhabi is failing. Etihad has lost patience with losses. They’ve fired their CEO architect of the strategy.

It’s unclear what the future of the air berlin frequent flyer program is. It’s underperformed financially relative to its $360 million implied valuation when it was spun off in 2012.

  • It seems wise not to allow future redemptions beyond October, given uncertainty about the airline.

  • It’s unclear whether air berlin is paying for miles at this point. No other oneworld airline has announced an unwillingness to credit miles for air berlin flights, despite that uncertainty.

    As long as air berlin is reporting the flights, this would create a unique situation where you could credit air berlin flying to American AAdvantage but not air berlin topbonus.

  • Anyone flying air berlin should provide the airline with a partner frequent flyer number given this announcement. Any readers who do please let me know whether or not those miles credit.

The topbonus program will face challenges without an airline partner. Its few million members represent both a liability (accrued miles) and an asset (the list of names, permission to market, and behavioral data).

It’s unclear what happens to the program, whether it will attempt a pivot along the lines of aeroplan. In June I wrote that the airline was falling apart and so was the frequent flyer program. A team from topbonus reached out to try to convince me otherwise. I didn’t write a retraction.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

Pingbacks

Comments

  1. So… topbonus will become one of airberlin creditors? Interesting…. good way to secure voting…

  2. Off topic, but AA opened the floodgates on ORD-VCE. 3 seats in business and 7+ seats in C for just about everyday I looked in May/June of 2018.

  3. Gary, I have a Top Bonus redemption ticket to fly with Iberia next year. Should I be worried about it ?

  4. @FabinhoBP Be worried. Air Berlin is also no longer honoring vouchers, at least for the time being.

  5. I have two biz class flights booked on AB using TopBonus points DUS- CUR in November for my Mum’s 70th birthday and I’m expecting to lose it all 🙁

    Not happy at all 🙁
    Fingers crossed the money and the route last into the 2nd half of November. I doubt it without another ‘loan’.

  6. Right now, it seems that oneworld is going fine with AB – but Etihad might have just kicked them out of there Etihad Airways Partner program. That would result in seriuos problems (lounge, luggage, etc) for topbonus members flying with Etihad the next time.

  7. the Airline is INSOLVENT and You expect Benefits? Should Lufthansa acquire a large portion of AB they are not eager to Give Away status to customers that pretty much have Nowhere else To Go. It’s amazing how some people always have their Hand Out and have no concept of simple Business practices. AB is Aviations TITANIC…..no way Are they An Ongoing Concern.

Comments are closed.