Modern airlines are safe. They’re mostly reliable. And they’re a marvel of technology and dedication.
Despite the investment of billions of dollars into passenger experience, there’s a sense that too many employees at US airlines just don’t care. When we’re traveling, the trip is important to us.
When things go wrong, we’re at their mercy. And too often things feel far more controllable by the airline than they are.
So watching bags come off a United flight like this last Wednesday is just infuriating:
The baggage handlers aren’t there to do their job. Don’t tell me they aren’t enough employees, they’re stretched too thin. It doesn’t matter whether it’s these specific baggage handlers assigned to this flight or their managers or their managers’ managers.
And just watch the Mercedes SUV ready to pick up a Global Services customer likely on a short connection. That driver has a job to do, and it isn’t to deal with the luggage, but to the customer that isn’t getting picked up in a Mercedes it looks like the driver doesn’t care either.
It feels like Louis C.K. captures the sentiment here perfectly.