Earlier in the month two passengers turned up late in Los Angeles for an American Airlines flight to Phoenix. They’re at Gate 52F for an American Eagle flight (operated by Envoy). And they showed up as the doors closed 10 minutes to departure.
And they went ballistic. They believe they have a right to be on the flight because they have boarding passes. They wanted the standby passengers given their seats to be pulled off. Their bags were supposed to be checked onto the flight, they want to be on the flight.
Not only did they make it known, they made is known loud and proud and didn’t let go (“are you f’ing out of your f’ing mind” the male passenger yells at the gate agent).
They claimed they had to wait for the bus out to the midfield concourse for too long and that’s why they’re late. I do believe they had to wait for the bus, and I hate when that happens.
The woman claims she has to be on the flight so she can do open heart surgery in the morning. She also says she’s a cardiologist, and cardiologists don’t generally do major surgeries.
If she were really supposed to perform heart surgery in the morning, and there was no one to back her up, what’s she doing cutting it so close to the departure time? Or even being out of town in the first place since flights cancel all the time for reasons outside an airline’s control. So she’s either a liar or the most irresponsible surgeon in the country.
I’m a strong opponent of turning customer service problems into law enforcement problems, but the male passenger wasn’t just loud he was menacing and physically in the face of the employees. And they let him go on for some time before law enforcement got involved.
The Envoy Air shift manager and the gate agent in the video dealing with the passengers remain professional throughout. Kudos!