Hotel housekeeping is a tough job. It’s a dirty job, cleaning up after guests some of whom are terrible. And it’s a physically demanding job as well which must be done quickly given the number of rooms that a given staff member must clean in a day.
Marriott figures they don’t pay their housekeepers enough and began a campaign three years ago to pressure guests to top off their pay with tips. (Better would be room rates which include the full cost of housekeeping, but like eliminating resort fees that’s an equilibrium that’s tough to get to). Hopefully tipping is a way to at least get your sheets changed.
As difficult as housekeeping jobs are, no one signs up for this: A 53-year-old Swedish tourist is caught on surveillance video engaged in an altercation with a housekeeper at a resort at Sunny Beach on Bulgaria’s Black Sea coast. (HT: Rene’s Points)
This all happens in a matter of seconds, from the time he spots the 65 year old staff member scrubbing the floor to when he kicks her in the face. She was “knocked unconscious and received injuries to her jaw and head, but regained consciousness.”
The man — who apparently was traveling with his brother and aggressive even at check-in — was detained for 24 hours and released. Reportedly, however, he faces a possible sentence of up to 3 years if convicted. There’s some insinuation that he may not have been sober, and that up to 10% of tourists at resorts in the area are inebriated at any given time.