The story of how a passenger got dragged off a United Express flight just keeps getting crazier and crazier.
It was terribly unfortunate that United decided they needed to send 4 crew members to Louisville on a full flight. The crew were needed to operate a flight in the morning, and if they didn’t passengers in the morning weren’t going to get where they were going.
So the airline asked for volunteers — offering up $800 in travel, a night’s hotel, and a flight the next afternoon. There were no takers. So the airline moved to remove passengers from the flight to make room, and a doctor refused to go.
— Jayse D. Anspach (@JayseDavid) April 10, 2017
Officers bloodied him to the point he was muttering “just kill me” repeatedly. While the Chicago Police Department offered an absurd statement that the “man “fell” on his face,” one Aviation Police officer has been placed on leave over the incident.
United’s CEO made a dumb move apologizing merely for ‘having to re-accommodate’ passengers… not for the terrible thing that happened after the Chicago Aviation Police were called.
United CEO Oscar Munoz at Chicago O’Hare
But it gets worse. Munoz sent a letter to United employees beginning with the most important question of why the passenger defied the police rather than why the police bloodied the passenger. What ‘compounded’ the situation was the passengers refusal of the airline’s ‘polite’ request to deplane, making it ‘necessary’ to contact the police officer who appears to have beaten the passenger.
— Kaylyn Davis (@kaylyn_davis) April 10, 2017
There is no mention in the letter from Munoz, including in the airline Chairman’s ‘recap’ of events, of the condition the passenger was left in.
Here’s Oscar Munoz’s letter to United employees, via @jonostrower:
Throughout this incident I’ve said that the passenger should have followed crew instructions, and that while the situation that started all of this is frustrating but that the airline appears to have followed its own procedures.
However the lack of acknowledgment of the worst element of what happened — whitewashing, even — that a person was dragged off and bloodied by airport police is a failure of tremendous proportions.