Cathay Pacific Substandard Business Class Seats and Warrant Issued for Turkish Airlines Executives

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. I love Turkish Airlines when it comes to service and their Flight Attendants. I also love the quality of their business class cabin as well as their economy class and of course their yummy food.

    However in several trips we have had our luggage missing, lost and never found again. I was in Turkey for two months last year while they lost my bag and eventually delivered it to my residence in California while I was still out of the country. I never got my bag back while I was traveling and this caused me huge problems.
    Also, our checked luggage has been late on several occasions and we had to wait for hours to get our bags at IST ataturk airport.
    We have had involuntary denied boarding. Once in Morocco, the agent made a mistake and would not let my partner get a on a flight as she said that his return ticket had to be on the same itinerary which is false. We had booked return tickets with miles on a separate reservation. We have never ever been compensated for any of these events, not a penny and not a single mile. Turkish has the worse Customer relations department. I would categorize their customer relations department as same as Alitalia, Etihad, Singapore Airlines, British Airways & Qatar. None of these airlines know how to treat their customers when things go wrong.
    Some do not even answer to legit customer complaints. I have even been on linkedin trying to connect with Turkish Airlines management in customer relations and still no luck.
    If anyone knows who to contact and where to go to be compensated from Turkish, Alitalia for problems associated with flights, lost luggage, mechanical, late arrivals and so on, please leave a comment below & let me know how to contact you. If you have any advise, I would appreciate it.

  2. Are CX A350 Zodiac Cirrus seats the updated version of what CX has on the 777 transpacs? If so, then my thought that American was idiotic in not outfitting all their new planes with the business seats on the 77W (the same as CX’s 777 business seats I think) is a little unfair.

    Hard to imagine this company recovering unless they have a lot of government contracts.

  3. Instead of calling it a “love letter” to Kirby, I’d call Ted Reed’s piece an interesting bit of insight into one of the most gifted airline executives in the world. Frequent flyers — especially those who like to get more than they pay for — may not always like him, but I’m certain that he’ll do good things for UA employees and shareholders.

  4. We were on the CX a350 a few weeks after launching and both of our seats were already falling apart. And several trim pieces elsewhere were also coming apart. Pretty sad for a brand new plane.

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