Crew Walks Off an American Airlines Flight and Former President of Trump Shuttle Speaks

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Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Inquiring minds want to know what really caused 2/3 of the crew on the March 3, 2017 AA34 flight to refuse to fly with the pilot and instead walk off with the copilot on this flight from LAX to JFK.

  2. According to flightaware, it looks like the AA34 flight departed LAX on Thursday March 2, 2017 at 6:44 pm PST and arrived JFK at 3:03 am EST the next day March 3rd.

  3. Whoa, flashback to my experience on AA32 LAX-JFK last Tuesday. I got on standby as I was ticketed for a later flight. What a mess: this was the only one substantially delayed by the weird weather issues (wind, fog) in NYC. First it was delayed 30 min., then an hour, then two hours, and then four to five hours …. at that point the captain asked everyone to deplane. Literally 20 people stormed the nearby customer service area, and several immediately started screaming at the beleaguered CSA’s. (Comment: do you really think you’ll get what you want by attacking them?) The CSA’s were overwhelmed, and called for back-up managers. The passengers kept yelling, and the CSA’s phoned again asking managers arrive immediately or they would call in the police. I politely asked for a meal voucher and went to the bar next door. When I returned 20 minutes later a few were still hanging around wondering what they should ask for. The flight finally arrived at JFK just after 2:30am, which even for this seasoned New Yorker road warrior was a totally new thing. However it was still nearly three hours earlier than my originally-scheduled arrival

  4. Live in DC currently, and because of you I seek out Elephant Jumps. I used to settle for Mai Thai in Georgetown which was mediocre at best. Since I don’t have a car, anytime I rent one for a day trip, I always make sure to plan a stop there. It is incredible!!! Now only if they could deliver…

  5. @serfty – but they were serving Rockpool / Neil Perry food *onboard* prior to that. (And I remember quite well the mediocre Melbourne first lounge circa 2005 :).

  6. @Gleff “but they were serving Rockpool / Neil Perry food *onboard* prior to that. (And I remember quite well the mediocre Melbourne first lounge circa 2005 :).”

    Indeed – the old Sydney First lounge(s) were pretty mediocre as well.

    Yes, it is twenty years with Neil Perry. The article did not specifically differentiate between in flight First dining and First Lounge dining with a possible implication of the latter being of 20 years as well. Having had to deal with those ‘mediocre’ lounges I thought it important to clarify.

    I have been really fortunate to have had access to these 10 year old lounges since they opened. 🙂

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