There’s been lots of controversy and confusion surrounding Hyatt’s program changes going into effect March 1. I’ve had plenty of thoughts about what the changes mean and there are things I really don’t like (and not just the new names for elite tiers).
I’ve formulated a hotel elite status plan for myself going forward, in light of these changes.
Grand Hyatt San Francisco
But it all starts with understanding the changes and what they mean.
All Hyatt Diamonds that qualify this year through February 2018 (or who qualify in January and February through February 2019) receive the new top tier ‘Globalist’ status — even though Globalist status has a higher qualification threshold and on net more benefits.
- It will take 60 nights to reach Globalist (if you hit 60 nights in 2017 you will only need 55 nights in 2018 to retain the status for 2019). No more qualification on ‘stays’.
- Globalists will receive suite upgrades if available at check-in; will be able to earn more confirmed suite upgrades for 70, 80, 90, and 100 nights; and will be able to use confirmed suite upgrades on award nights.
While the revamped Hyatt program will drop the check-in amenity (points or food and beverage offering), there are plenty of free nights on top of points earned.
- Everyone that gets transitioned to Globalist in March (even someone with just 25 stays this year) will receive a free night valid at any Hyatt property with no category restriction.
- A free category 1-4 night upon reaching 30 nights
- A free night at any Hyatt property with no category restriction upon earning top tier Globalist status.
Room service breakfast, Andaz 5th Avenue
I don’t like the 120 day expiration of free nights (to use the nights, not even just to book). I believe it’s to reduce the cost of providing the benefit (breakage, or members using them suboptimally at cheaper hotels) while Hyatt’s Jeff Zidell says it’s to connect the benefit to celebration of the accomplishment.
However there’s been some confusion about the free night awarded March 1, 2017. Hyatt’s new terms and conditions say,
the Category 1-7 Free Night Award is not provided as a benefit of Globalist status and a Category 1-7 Free Night Award will not be provided to Members who receive Globalist status through any means other than satisfaction of the Tier-Qualifying Night or Base Point accrual requirements (e.g., Members who receive Globalist status as part of the migration from the legacy Hyatt Gold Passport program to this Program).
That makes it sound like someone who was being transitioned to Globalist (such as staying 25 times in 2016) wouldn’t receive a free night.
View from the club lounge, Grand Hyatt Hong Kong
However it struck me that this sounded like a different free night — the terms referring to free night number three, not number one. And I’ve since confirmed that with Hyatt. A spokesperson tells me,
Yes, all members that become Globalist on March 1, 2017 as part of the transition will receive a free night in a Category 1-7 to further enjoy the new program.
This award night is not the same night as the free night received at reaching 60 nights or 100K base points as part of World of Hyatt in 2017. Therefore the terms as stated are correct in that a member will receive a free night in a Category 1-7 upon reaching these milestones once the program transitions.