Reclaiming the Armrest and British Airways Social Media Fail

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Way for the armrest reclaimer to do something even more rude than the armrest hog.

    If the guy next to him was in a bad mood and had time on his hands there’s a case for assault.

  2. It is not fair to publish this video to the public without the consent of the “armrest hog”. If someone shoved me hard like that I’d give him the same look. While it might be technically legal, I’d expect what happens at my seat to not become a public spectacle **captured by a ‘hidden camera’**. Two wrongs don’t make a right. Gary should take this video down and not further encourage this type filming and aggressive behavior.

  3. Great news on the Park Hyatt Los Angeles
    Let’s just hope that the management and business culture isn’t the poison found at Park Hyatt New York the only Park Hyatt that has poisoned the otherwise high end luxury brand treating customers like crap even top elites
    We will never go back
    Even the former Hyatt Regency Century Plaza was a jewel despite its aging condition
    Rumours has it the rebuilt hotel will be a Fairmont when it reopens

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